Confirm the brief together
Discuss the client’s desired outcome before proposing a solution. Write down deliverables, exclusions, milestones and the approval process. Explain assumptions and dependencies. A clear agreement helps both sides recognise when a request changes the scope.
Keep progress visible
Choose an update rhythm and a shared place for decisions. Raise blockers early, explain the effect on dates and offer practical options. Present work with the reasoning behind it, then invite focused feedback. Dependable communication is part of delivery, not an extra service.
Build trust through a clear scope, dependable updates and useful documentation.
Hand over something usable
Provide final files, access instructions and documentation appropriate to the project. Confirm ownership and remove access you no longer need. Walk the client through the result and any agreed support period. Ask what still feels unclear, then resolve those questions before closing the project.
Common questions
What if the client changes the scope?
Describe the change, its impact and the revised agreement before proceeding.
What should the handover include?
The agreed deliverables, ownership and access details, instructions and any support terms.
Ready to show your work?
Read the entry requirements, then prepare the evidence for a human review.
READ THE STANDARDS